Quality & Collaboration Manager

Location: Birmingham

Quality & Collaboration Manager – Southern Operations

Birmingham / Flexible working arrangements


About Colas

Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people. We are specialists in highways construction and have been involved in large scale UK and international construction projects within the highways, airfields and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a ‘Gold Investor in People’ award for continuously developing and rewarding our employees, offering excellent career potential.

About the Role

Colas are recruiting for a Quality & Collaboration Manager to ensure the quality systems, processes & procedures within the southern region align to meet client requirements. You will work closely with clients & Stakeholders, collaborating to promoting the Colas approach of best practice, excellence and innovation and drive LEAN efficiency and Business development.

Please note our team are based in Birmingham and there will be a need for you to be at our site in Rowley Regis three times a week, however we are open to flexible working arrangements.


Principle Accountabilities:

  • Ensure project and functional team compliance with integrated management systems and customer requirements aligned to system reporting
  • Develop processes and procedures aligned to client’s contractual requirements and associated annex, mentoring team members in the application.
  • Maintaining an effective internal audit schedule against ISO standards requirements for a comprehensive audit scope to include NHSS schemes
  • Develop key performance measures aligned to client promises and contractual requirements
  • Ensure compliance with internal processes and systems and coach team members to deal with issues effectively and efficiently and ‘right first time’ (LEAN)
  • Work with senior management in leading change management requirements
  • Work in collaboration with bid managers to contribute to business unit pre-contract activities
  • Review compliance with client’s management systems and contract management plans via internal audits and support external audits
  • Maintain current working knowledge of relevant legislation and industry practice and provide input to corporate strategy and local action plans to ensure compliance
  • Identify and promote best practice across the business unit and share lessons learnt
  • Ensure customer experience excellence across our quality, safety and best practice solutions
  • Consistently deliver exceptional levels of service to customers
  • Ensuring effective and efficient communication with clients and team members
  • Lead the use of company performance measurement tools and ensure that relevant and required information is captured at project and business unit level
  • Analyse captured data; review trends and formulate action plans with senior management
  • Undertaking SHEQ audits
  • Support the business and lead BU area in maintaining / Developing National Highway Sector Scheme Accreditations
  • Lead the development and maintenance of business management system (inc SharePoint)
  • Flexible to travel within the Business Unit area
  • Promote awareness of customer requirements throughout the business unit
  • To ensure client processes, systems and reporting requirements are implemented
  • Manage & Deliver the quality, process and procedure structure regarding client’s contractual requirements to minimise risk to the company
  • Assist the business in developing the company management system (CMS) including the production of documents to maintain our ISO9001 certification and our approach to Collaboration (ISO 44001)
  • Maintaining an effective internal audit schedule against ISO standards requirements for a comprehensive audit scope to include NHSS schemes
  • To promote and implement LEAN practices across the business
  • Support the development of strategy and management action plans for continuous improvement including implementation of recognised quality improvement techniques across the contracting business unit
  • To represent Colas at key client events and stakeholder engagement events, including the community


About you


The successful candidate will be educated to degree level and have previously held positions in Business Development, Performance improvement and have thorough knowledge of ISO9001 / ISO 44001 / OHSAS 18001 management systems and their implementation.


You will also have:


  • Extensive knowledge of Highways and Construction contracts
  • Experienced in Highways England contracts (Desirable)
  • A good knowledge of LEAN and application
  • Excellent organisational, planning and time management skills; able to manage multiple projects simultaneously without compromising on standards and quality
  • Ability to deliver major projects and possess the organisational skills required to do so to demanding deadlines
  • Excellent communications skills, with the ability to simplify complex concepts both orally and in written form
  • Ability to develop friendly and professional customer focused relations with others
  • Good management skills, with the ability to lead by example in changing situations
  • Excellent negotiation and diplomacy skills and the ability to convince senior colleagues of the need to develop solutions to the benefit of the business
  • Ability to clearly demonstrate high competence in areas of persuasion, influencing and coaching
  • Clear focus on high quality and business profit



As well as a highly competitive salary, Colas are also offering some great benefits with this role, which include:


  • Competitive pension contribution
  • A company car allowance or a company car with a fuel card
  • 25 days annual leave per annum + the option to buy or sell up to 5 days annual leave
  • Flexible working
  • Opportunity to study towards a professional qualification fully funded
  • Ongoing training, and personal professional development
  • Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal



Colas is fully committed to promoting equality and diversity and maintaining a culture of fairness, transparency and respect for all employees, clients, communities, suppliers, contractors and other stakeholders. Colas aims to be inclusive, meet diverse needs and promote awareness and ownership in the workplace and the communities in which we serve.

Colas values the strength and differences that a diverse workforce brings to the organisation and believes that by harnessing these differences, we will foster a productive environment where equity and mutual respect are intrinsic, where talents are being fully utilised and organisational goals are met

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Equal Opportunities

We are committed to being an Equal Opportunities Employer. We wish to ensure that all applicants are treated fairly and appointed solely on their suitability for the post.

The equal opportunities information requested is strictly confidential and for monitoring purposes only. The information will be stored securely in line with the Colas Limited Candidate Privacy Notice and kept separate from the information used in recruitment decisions.

The Equality Act defines a disability as “A physical or mental impairment, which has a substantial and long term adverse effect on a person’s ability to carry out normal day to day activities”. To be protected by the Act an individual must therefore have: • A long term physical or mental impairment (lasting or likely to last for 12 months or more) and • A condition that has a substantial adverse impact on his/her ability to carry out normal day to day activities

In submitting this application, I acknowledge that I have read and understood Colas Limited’s Candidate Privacy Notice