highway services
Colas Ltd is continuing to develop its position in the UK’s highway services market. The company is adopting a different mindset to speed the transition from reputable materials supplier and traditional contractor to being a credible long term service provider.
We are recognising the changing needs of our clients and the increasing sophistication with which they choose their future providers. This is causing us to take a long look at how we do business both internally and externally and in-fact has provided the catalyst for embarking on a significantly important business improvement initiative. The EFQM model will provide the framework for raising our game and delivering the evidence our customers require to have confidence in our ability to provide them with the best quality services.
We are continuing to place the customer at the centre of everything we do as we seek to differentiate ourselves from our competitors and develop long term relationships with clients, customers and other strategic partners.
Our people are and will continue to be the key to our success. We place great emphasis on the development of our staff and partners through dynamic team working and encourage all our employees to continually think of ways they can deliver services better today than they did yesterday.
We know we face a challenging future, but that continues to motivate us. I am confident we will capitalise on the unique position we currently hold in the industry and that Colas Ltd will provide our clients, customers and partners with a reputable, sustainable and effective solution.
Adrian Sheppard - Highway Services Director